Accor professions guide: executive assistant (m/f)

The job in a few points…

• Answer calls
• Manage the diary and appointments
• Handle and dispatch mails and prepare replies
• Organise travels, meetings and prepare documents
• Liaise with the manager / director on the various projects

This profession exists…
In the most of middle and upscale hotels and in the headquarters of the Group in the world.


Good interpersonal skills    
Good listening skills and adaptability 
Availability       
Rigorous and well organised
Diplomacy      
Welcoming sense  
Reactivity      
Good writing skills 
Discretion


This list isn’t exhaustive, it depends if you work in headquarters or in hotels

Answer calls and appointment requests
Manage the diary and appointments
Optimize the management of the director’s time
Handle and dispatch mails and prepare replies
Prepare documents and classify them
Organise travels, meetings and prepare documents
Liaise with the manager / director on the various projects
Follow up budget of the department and manage some files (depending on the job profile)
Ensure communication mediums
Manage customers’ complaints
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Customer relations - Reservations
International mobility

High – school diploma and vocational executive assistant qualification
Fluent English required (a third language is appreciable)
Excellent IT skills

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