Accor professions guide: Deputy General Manager (m/f)

What exactly does my mission involve?

  • Help the General Manager in reaching the sales, management and financial targets
  • Coordinate and organise guest services on a daily basis
  • Integrate, train and supervise the hotel’s team
  • Assist in ensuring a safe environment for property and people by anticipating and preventing risks

This profession exists…

in Group hotels all over the world.

Take initiatives and make decisions
Commercial know-how
Service minded and guest oriented
Team spirit
Analytical and adaptable

Customer relations
Helps provide the guest services on offer
Is responsible for gaining the loyalty of existing clientele
Handles any complaints

Sales Development 
Knows the local area around the hotel and is actively involved in local issues
Keeps close track of what the competition is doing
In conjunction with the General Manager, draws up the hotel's commercial action plan and ensures its implementation
Ensures the different points of sale are efficiently managed and organized  

Team management
Coordinates between the General Manager and personnel
Occasionally replaces the Hotel General Manager when absent
Draws up work schedules for hotel staff
Supervises hotel personnel's work
Helps recruit, integrate and train new employees
Knows and controls the regulations governing hygiene and security 

Management and Administration
Supports the General Manager in administrative and accounting duties
Checks daily invoicing, cash operations and activity reports
Conducts inventories in line with administrative and financial procedures
Is responsible for placing orders with referenced suppliers and manages purchasing for optimum efficiency in compliance with pre-defined ratios
Helps make investment decisions
Helps draw up hotel budgets, analyses results and implements any corrective actions required in conjunction with the General Manager


Third level education (with operational experience)
Vocational training in Hospitality/Catering (with experience)
Other operational background with management experience in hotels
At least 5 years' experience in a hospitality or customer service position
At least 2 years' experience in team management
Fluent in the national language, must have Business English and a third language would be a plus
Computer literate (Windows environment)
Knowledge of revenue management and Tars

General Manager
Hotel of another brand or with higher capacity
International mobility

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