Accor professions guide: Front Office Manager (m/f)

What exactly does my mission involve?

  • Ensure that guests have a smooth running stay at the hotel
  • Manage and motivate front office teams in order to provide high quality offers
  • Help the department in meeting its quantitative and qualitative targets

  • Commercial know-how
  • Team spirit
  • Outgoing personality and service minded
  • Proactivv and decisive
  • Ability to listen and analyse
  • Thorough and well organised
  • Ability to delegate
  • Diplomacy and self control



Customer relations
Develop high quality relationships with guests, all along their stay, in order to enhance loyalty
Anticipate guests' needs
Handle guest complaints and provide a rapid solution

Professional technique / Production
Ensure that the hotel pricing policy is correct
Organise arrivals and departures
Communicate with the other departments
Coordinate room allocations by handling any necessary switches
Ensure that internal audit procedures are duly applied

Team management
Ensure that the team operates smoothly
Prepare the work schedules taking each person's skills into account
Lead, motivate, and create a good working atmosphere
Anticipate the needs to organise recruitment for the team
Organise the integration of the new employees
Carry out annual performance appraisals for his/her employees, set targets and providessupport for career development
Take into account labour legislation

Commercial / Sales
Set up the hotel's pricing policy in conjunction with the Room or
General Manager                                                                 
Train the team to sale
Set the daily occupancy and the average room rate targets for the team
Ensure the brand and the Group loyalty program is promoted to customers

Management and Administration
Update dashboard charts (revenue, occupancy rates, average room rate, activity forecasts, headcount planning, etc...)
Draw up the annual budget for the department, analyse results and implement any corrective actions required 
Manage the department's headcount for optimum efficiency
Be responsible for the efficient running of the department

Vocational training in Hospitality/Reception
Knowledge of desktop applications
Fluent in the national language, English and a 3rd language
Significant experience in a customer-service position
Experience in team management



Deputy general Manager
Rooms division Manager
Relation client - Reservation
Customer relations – Reservations
A Group hotel of a different brand or with higher capacity
International mobility



AccorHotels use cookies on this website.
By continuing your navigation without changing your cookie settings, you accept the use of cookies to analyse and measure audience, attendance, navigation and redirection from external websites. To learn more about the policy, please click here !