Accor professions guide: Hydro therapist (m/f)
What exactly does my mission involve?
- Carries out the range of treatments offered by the hydrotherapy institute
- Ensure the correct functioning, hygiene and safety of installations, materials and products used
- Contribute to the well-being of the customer by your attentive and discrete presence
- Be able to adapt to the diversity of customers and the different working rhythms
This profession exists…
in all Thalassa Sea & Spa institutes
Testimony of Véronique Collet, Hydrotherapy Manager at Thalassa Île d'Oléron
"The hydrotherapy profession involves carrying out a range of Thalassotherapy treatments while respecting the brand’s protocol; contributing to the customer’s well-being in line with our standards and through attentive listening and discretion; ensuring that tools, products and materials are clean and in good working order; adapting to the different types of customer.
After an experience as a carer in a medical environment, I wished to convert to a profession in the well-being industry. After several years as a Hydrotherapist, my skills and prior experience enabled me to progress through the thalassotherapy profession and become a manager.
Through treatment protocol training, I contribute to increasing the professionalism of my colleagues in their various missions.
In my opinion, the key qualities for being professional in this job are to be smartly turned out and welcoming, pedagogical, a good listener and communicator, diplomatic and discrete."
At ease with people
Welcoming and service orientated
Attentive to details and quality
Good listening and conversation skills
Diplomatic and self controlled
Inform guests about how the Institute operates and is organised, and explains the treatment process and its benefits
Ensure that guests are well looked after at all times while at the Institute
Be focussed on providing customer satisfaction at all times
Be able to handle changes in work schedules, due to late arrivals or cancellations
Advise guests on the services and activities offered on site, as well as the region’s cultural and tourist attractions
Professional techniques / Production
Give thalassotherapy treatments in compliance with standards and protocols, respecting appointment times and standard treatment durations
Ensure the smooth running of appliances and equipment, informing the Institute Manager or Technical Department of any anomalies
Respect standard hydrotherapy hygiene procedures
Team management and cross-departmental responsibilities
Escalate any customer complaints or problems to management
Take part in meetings for the therapy team and departmental meetings
Management and administration
Handle stock management and follow-up for the equipment and products used in treatments
Be responsible for organising the cubicle
Vocational training as a Hydrotherapist / Hydrotechnician
First experience in a similar activity
Professional English and more