Spa Manager (m/f)

What exactly does my mission involve?

  • Manage, lead and develop the different teams working in the SPA
  • Ensure guest satisfaction
  • Work in the respect of the financial, human resources, and quality goals
  • Promote the hotel’s offers and help to reach the department’s quantitative targets through sales efforts
  • Ensure sales and marketing actions for the SPA

Testimony of Valentina Usai, Spa Manager at Pullman Timi Ama Sardegna (Italy)

"In 2008, I began my experience in Accor as SPA receptionist, a new never ending challenge for me. In 2009, thanks to my passion, commitment and professionalism in my job, I started to follow the  management of the SPA reception and I became SPA Manager Assistant. In 2010 I had the opportunity to become SPA Manager at the Thalasso Institute of Pullman Timi Ama Sardegna, a demanding job yet rewarding. My goal: giving to our customers a wellness experience that their body never forgets."

 

Excellent team management skills
Inquisitive mind, sense of initiative
Good listening and communication skills
Work well under pressure
Good analytical skills and ability to anticipate
At ease with people

Customer relations
Be focussed on providing customer satisfaction at all times
Track and analyse customers' comments and ensure the follow-up of corrective actions
Be in direct contact with customers from the hotel or outside

Professional technique / Production
Ensure that treatment protocols are duly applied
Ensure effective communication at every level of the SPA
Be in charge of the organisation in the department, particularly matching staff resources to the level of activity
Carry out operational checks and ensure procedures are duly respected

Team management
Recruit employees and ensure everyone feels committed to working at the Institute
Carry out annual appraisals for employees, set their targets and provide support for their career development.
Ensure that social regulations are applied in the department
Act as the intermediary between Management and different staff members

Management and Administration
Make all the decisions required to meet the financial targets, set in accordance with the quality targets, the human resources policy and the product strategy
Follow the recommendations made by the support staff in line with the product standards defined by the latter.
Improve the management of cubicles and treatments (Yield Management).
Manage relationship with suppliers
Monitor financial and attendance statistics

Management school
Previous experience of 5 in the service sector
Fluent in the national language and in English
Good computer skills

 

Site General Manager
Other thalassotherapy or SPA establishment
International mobility

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