Registration Document 2013
Report of the Chairman of the Board of Directors
The Group Safety and Security Department
The Group Safety and Security Department advises and assists
Executive Management in defining Group-wide safety and security
policies. It is responsible for deploying, coordinating and monitoring
measures aimed at preventing malicious damage in Group hotels
and protecting our customers, employees and infrastructures. Its
duties include consulting, performing audits, providing operational
support and helping to find secure locations for new hotels in
The Safety and Security and Risk Management Departments
track the safety and security situation in each of the Group’s host
countries on a daily basis, reviewing the geopolitical context and
public health and hygiene conditions, as well as risks relating
to extreme weather events and potential social unrest. These
departments are backed by (i) a network of locally-based internal
and/or external health and safety officers, (ii) correspondents within
certain French and foreign government departments such as the
Ministry of Health, the Ministry of Foreign Affairs, the Ministry
of the Interior and the Ministry of Defense, and (iii) private-sector
contacts (such as consultants and networks of French and non-
French safety officers).
The Group Insurance and Hotel Risk Prevention
The Group Insurance Department ensures that Group risks are
properly financed, primarily through coverage by appropriate
insurance policies, and helps to identify these risks and to deploy
prevention procedures. In particular, in its hotel risk prevention role,
it defines, promotes and coordinates personal safety procedures
in the Group’s hotels, and conducts inspections to verify their
application by the people concerned.
Corporate Internal Audit
Corporate Internal Audit, which has a dotted-line reporting
relationship with the Group Internal Control Committee and the
Audit and Risks Committee, is the cornerstone of the internal
control system. It is responsible for helping to develop internal
control tools and standards, and for performing Internal Audits
based on the annual audit program approved by the Group Internal
Corporate Internal Audit coordinates its audit plans with the Statutory
Auditors’ work plans. It is also responsible for coordinating the
activities of the local Internal Audit Departments within the Divisions.
At December 31, 2013, Corporate Internal Audit had a staff of
eight auditors. In addition, Group Information Systems Internal
Audit, which reports to Corporate Internal Audit, had a team of
two auditors at that date.
The local Internal Audit Departments in the Divisions
The local Internal Audit Departments set up in the main Divisions
report to their Division’s Chief Financial Officer and have a dotted-
line reporting relationship with Corporate Internal Audit. The sole
exception to this rule is the local Internal Audit Department for
the Europe, Middle East and Africa region, which reports directly
to Corporate Internal Audit.
These local departments have direct ties with Corporate Internal
Audit, thereby ensuring that they comply with the fundamental
principles of conduct and independence and follow the standards
required of the Internal Audit profession, as well as the methods
recommended by the Group. These ties also guarantee that the
local Internal Audit Departments are given adequate resources to
fulfill their objectives.
At end-2013, the local Internal Audit Departments in the Divisions
had a total of 20 auditors.
The accounting and financial information system
The Group’s accounting and financial information system is designed
to ensure the security, reliability, availability and traceability of
It is based on an interfaced reporting and consolidation system that
covers substantially all of the Group’s operations with the aim of
providing consistent accounting data at company and Group level.
A specifically designed user manual has been prepared and
issued to the employees concerned, in order to guarantee that
the systems are correctly used and that the information obtained
is appropriate and relevant.
The Group has also set up processes to ensure the security of
the accounting and financial information system, as well as the
integrity of the data involved. These include regular back-ups
and programmed controls that trigger warnings in the event of
incorrect data entries.
The accounting and financial information system is regularly updated
in line with the Group’s specific needs.
The Group ensures that relevant information is communicated
in a timely manner to the appropriate persons so that they can
exercise their duties in accordance with the Group’s standards.
To this end, a set of procedures defining best practices and
reporting processes has been circulated internally.
Corporate values and principles
The Group’s internal control system supports the corporate values
expressed by the Board of Directors and Executive Management
and communicated to all employees. Accor has issued an Ethics
Charter (the Accor Management Ethics Guide) and prepared rules
of conduct and integrity relating to employee behavior and relations
with customers, shareholders, business partners and competitors.
The Internal Audit Charter aims toprovide aGroup-level cross-functional
view of Internal Audit resources and methodologies, as well as
the methods used to communicate the results of internal audits.
To this end, it defines the framework for Internal Audit activities
within the Group, based on the professional standards issued by
IFACI and other bodies, which set down strict Codes of Conduct
for internal auditors. The Charter also formally describes the role,
membership and procedural rules of the Group Internal Control
Committee. Lastly, it describes the procedure to be followed by
Corporate Internal Audit to coordinate the activities of the local
Internal Audit Departments.