2013 Registration document and annual financial report - page 25

Registration Document 2013
23
2.1.
BACKGROUND AND CHALLENGES
24
2.1.1.
Challenges for the tourism industry
24
2.1.2.
Sustainable development and business challenges for Accor
24
2.2. STAKEHOLDER RELATIONS
26
2.2.1.
A framework for stakeholder dialogue
26
2.2.2.
Overview of stakeholder dialogue and the associated challenges
27
2.2.3.
Examples of the stakeholder dialogue process
29
2.3. CORPORATE SOCIAL RESPONSIBILITY PROCESS AND COMMITMENTS 33
2.3.1.
Ethical guidelines and fundamental principles
33
2.3.2.
Corporate social responsibility policies
35
2.3.3.
Commitments and partnerships with external organizations
36
2.3.4.
A pioneering commitment to sustainable development
37
2.3.5.
Recognition
38
2.3.6.
PLANET 21 objectives and results
39
2.4. CSR AND GOVERNANCE
43
2.4.1.
CSR in Corporate Governance
43
2.4.2.
CSR Governance
43
2.5. COMMITMENTS TO EMPLOYEES
44
2.5.1.
ACCOR’s employment model
45
2.5.2.
Tailored human resources policies
45
2.5.3.
Setting the benchmark as an employer
47
2.5.4.
Motivating employees
49
2.6. COMMITMENTS TO SOCIETY
55
2.6.1 Support for and engagement in local communities
55
2.6.2 Responsibility to customers
57
2.6.3.
Sustainable Procurement
60
2.6.4.
Corporate citizenship: Solidarity Accor
64
2.7. ENVIRONMENTAL COMMITMENTS
67
2.7.1.
Environmental management
67
2.7.2.
Training, awareness-building and buy-in
69
2.7.3.
Energy and climate change
70
2.7.4.
Water
75
2.7.5.
Local environmental impacts
78
2.7.6.
Waste
79
2.8. MEASURING AND ASSESSING OUR PERFORMANCE
82
2.8.1.
Methodological review
82
2.8.2.
Indicator tables
86
2.9. INDEPENDENT VERIFIER’S REPORT ON CONSOLIDATED SOCIAL,
ENVIRONMENTAL AND SOCIETAL INFORMATION PRESENTED
IN THE MANAGEMENT REPORT
94
Corporate
RESPONSIBILITY
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