Registration Document 2013
Forums for dialogue
Continuous monitoring of suppliers through annual reviews and
alert procedures, particularly for suppliers that are strategically
important to Accor in terms of service quality, reputation
or purchasing volume.
Meetings and discussions with suppliers to improve their product
and service offering and consider their proposals.
Trade fairs on specific topics, such as technical and food services.
Sustainable and other purchasing networks.
Steps are being taken to enhance supplier partnerships, with
the aim of fostering co-innovation.
Relations with local development
The hotel industry faces a variety of challenges when it comes to
integrating hotels into the local community, including: maintaining
social, urban, cultural and environmental stability; promoting
responsible tourism; developing a local business and employment
catchment area; and conducting community outreach.
Accor participates actively in community life and takes a responsible
attitude to community investment, particularly through employee
participation, its sustainable development program and the Solidarity
Accor endowment fund (see page 64).
Accor Foundation changed its legal status in 2013 and
became Solidarity Accor to enhance its capacity to carry
out fundraising initiatives.
In Brazil, to combat child sex tourism, Accor worked with
the Tourism Ministry and NGO ECPAT to set up a crisis
line in anticipation of the 2014 World Cup and the 2016
In Poland, thanks to the partnership between Solidarity Accor
and NGO Nobody’s Children, Accor was one of the first
companies to participate in a program to help disadvantaged
young people enter theworkforce by inviting them to discover
various professions, particularly in the hospitality industry.
Another 20 young people benefited from the program in 2013.
Accor hotels in Mexico work in partnership with two
national associations in particular – TECHO, which helps
build housing for disadvantaged families, and AMANC,
which provides accommodation for parents of children with
cancer. More than 140 initiatives were conducted as part
of these partnerships in 2013, with the support of around
450 Accor employees.
Highlights in 2013
The PLANET 21 and Solidarity Accor websites, which have
generic e-mail addresses so that users can question Accor
about sustainable development issues (
or Solidarity topics
Sustainable development information in the Annual Report
and Registration Document.
Technical documents submitted to local authorities, including
building permit applications, safety documents and the results
of analyses relating to legionella bacteria and other health risks.
Forums for dialogue
Regular contact with local authorities in host countries, including
the police force, administrative agencies and emergency services,
in relation to both hotel development projects and day-to-day
operations, such as obtaining operating licenses.
Discussions with embassies to leverage their local knowledge
Employee participation in local community outreach projects and
ongoing dialogue with local NGOs and associations in this regard.
Partnerships with public authorities to support local initiatives,
Solidarity Accor or the hotels.
Partnerships with NGOs in accordance with their expertise
in the topic being addressed:
a partnership agreement for projects championed
by employees and supported by Solidarity Accor;
with local NGOs and associations at operating level;
with internationally recognized specialist organizations, such
as ECPAT and Pur Projet, at Group level.