2013 Registration document and annual financial report - page 92

Registration Document 2013
90
Corporate responsibility
2
Measuring and assessing our performance
Indicators
Scope of
reporting
2012
2013
% change
at comparable scope
of reporting
Owned,
leased and
managed
hotels
Owned,
leased,
managed and
franchised
hotels
Owned,
leased and
managed
hotels
Owned,
leased,
managed and
franchised
hotels
Owned,
leased
and
managed
hotels
Owned,
leased,
managed and
franchised
hotels
Hotels serving fair trade products
or products from sustainable farms
58%
62% 63% 66% +4%
+5%
ENVIRONMENTAL COMMITMENTS
Environmental management
ISO 14001-certified hotels
(1)
626
785
678
900
+52
hotels
+115
hotels
Hotels using eco-designed
materials in guest rooms
30%
27% 40% 38% +9% +11%
ƒƒ
Flooring
10%
9% 13%
12% +3%
+3%
ƒƒ
Wall paint
12%
11% 17%
15% +4%
+5%
ƒƒ
Bedding
11%
10% 15%
14% +3%
+4%
ƒƒ
Bed linens
13%
12% 17%
16% +4%
+4%
ƒƒ
Furniture
13%
12% 17%
16% +3%
+4%
ƒƒ
Paper
18%
16% 28% 26% +9%
+9%
ƒƒ
Complimentary products
22%
20% 34% 33% +11% +12%
ƒƒ
Bathroom linens
13%
11% 17%
16% +4%
+4%
ƒƒ
Other
6%
5% 10%
8% +4%
+3%
Hotels using dispensers
or eco-responsible packaging
for bathroom products.
56%
57% 60% 61% +2%
+4%
Awareness-building and buy-in
Hotels training employees in
environmentally-friendly practices
97%
97% 99% 98% (1)%
+3%
Hotels with a designated
Sustainability Manager
73%
67% 85% 78% +9% +12%
Hotels raising guest awareness
of sustainable development issues
94%
91% 96% 93% 0%
+3%
(1) Excluding the economy and budget segment.
1...,82,83,84,85,86,87,88,89,90,91 93,94,95,96,97,98,99,100,101,102,...344
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