Report of the Chairman of the Board of Directors
The Safety & Security Department tracks the safety and security
situation in each of the Group’s host countries on a daily basis,
reviewing the geopolitical context and public health and hygiene
conditions, as well as risks relating to extreme weather events and
social unrest. It is backed by (i) a network of locally-based internal
and/or external health and safety officers, (ii) correspondents within
certain French and foreign government departments such as the
Ministry of Health, the Ministry of Foreign Affairs, the Ministry of
the Interior and the Ministry of Defense, and (iii) private-sector
contacts (such as consultants and networks of French and non-French
The Group has set up a structured, aligned crisis management
organization with specifically-designated teams for the head office
and the operating units, in order to quickly ensure the safety of
customers, local employees, expatriates and onsite service providers
in the event of a crisis.The effectiveness of the crisis management
procedures and systems put in place has been clearly demonstrated
when dealing with local/and or regional crises.
At end-2014, the Safety & Security Department had an international
network of 44 crisis management officers.
Corporate Internal Audit
Corporate Internal Audit, which has a dotted-line reporting relationship
with the Group Internal Control Committee (cf. 18.104.22.168) and the
Audit and Risks Committee, is the cornerstone of the internal
control system. It is responsible for helping to develop internal
control tools and standards, and for performing internal audits
based on the annual audit program approved by the Group Internal
Corporate Internal Audit coordinates its audit plans with the Statutory
Auditors’ work plans. It is also responsible for coordinating the
activities of the local Internal Audit Departments within the Divisions.
At December 31, 2014, Corporate Internal Audit had a staff of
eight auditors. In addition, Group Information Systems Internal
Audit, which reports to Corporate Internal Audit, had a team of
two auditors at that date.
Local Internal Audit Departments in the Divisions
The local Internal Audit Departments set up in the main Divisions
report to their Division’s Finance Director and have a dotted-line
reporting relationship with Corporate Internal Audit. The sole
exception to this rule is the local Internal Audit Department for
the Europe, Middle East and Africa region, which reports directly
to the Senior Vice-President, Internal Audit.
These local departments have direct ties with Corporate Internal
Audit, thereby ensuring that they comply with the fundamental
principles of conduct and independence and follow the standards
required of the Internal Audit profession, as well as the methods
recommended by the Group. These ties also guarantee that the
local Internal Audit Departments are given adequate resources to
fulfill their objectives.
At end-2014, the local Internal Audit Departments in the Divisions
had a total of 21 auditors.
The accounting and financial information system
The Group’s accounting and financial information system is designed
to ensure the security, reliability, availability and traceability of
information. It is based on an interfaced reporting and consolidation
system that covers substantially all of the Group’s operations with
the aim of providing consistent accounting data at company and
A specifically-designed user manual has been prepared and issued
to the employees concerned, in order to guarantee that the systems
are correctly used and that the information obtained is appropriate
The Group has also set up processes to ensure the security of the
accounting and financial information system, as well as the integrity
of the data involved.These include regular back-ups and programmed
controls that trigger warnings in the event of incorrect data entries.
The accounting and financial information system is regularly updated
in line with the Group’s specific needs.
The Group ensures that relevant information is communicated in a
timely manner to the appropriate persons so that they can exercise
their duties in accordance with the Group’s standards.To this end,
a set of procedures defining best practices and reporting processes
has been circulated internally.
Corporate values and principles
The Group’s internal control system supports the corporate values
expressed by the Board of Directors and Executive Management
and communicated to all employees. Accor has drawn up rules of
conduct and integrity relating to employee behavior and relations
with customers, shareholders, business partners and competitors,
and in 2014 it replaced its Management Ethics Guide by a more
comprehensive Ethics and Corporate Social Responsibility Charter.
This new Charter provides a clear framework for the responsible
conduct that the Group expects in terms of ethics, integrity, legal
compliance and overall corporate social responsibility.
The Internal Audit Charter aims to provide aGroup-level cross-functional
view of Internal Audit resources and methodologies, as well as the
methods used to communicate the results of internal audits.To this
end, it defines the framework for Internal Audit activities within the
Group, based on the professional standards issued by IFACI and
other bodies, which set down strict Codes of conduct for internal
auditors.The Charter also formally describes the role, membership
and procedural rules of the Group Internal Control Committee as
well as the procedure to be followed by Corporate Internal Audit
to coordinate the activities of the local Internal Audit Departments.
The Internal Audit Charter has been signed by the Group’s Chairman
and Chief Executive Officer, the Deputy Chief Executive Officer, the
Chief Financial Officer, the SeniorVice-President, Internal Audit, and
the members of the Internal Control Committee, whose structure
and roles are described in section 22.214.171.124 below.
Registration Document 2014