2014 Registration Document and Annual Financial Report - page 23

2
2.1. VISION AND COMMITMENTS
22
2.1.1.
A strategic vision built around CSR
22
2.1.2. A constant concern for stakeholders
23
2.1.3. Commitments supported by the Ethics
and Corporate Social Responsibility Charter
27
2.2. MANAGING THE STAKEHOLDER
DIALOGUE PROCESS
28
2.2.1. CSR governance
28
2.2.2. CSR policies and programs
30
2.2.3. PLANET 21 objectives and results
32
2.3. COMMITMENTS TO EMPLOYEES
35
2.3.1. Accor’s employment model and human capital
35
2.3.2. An ambitious goal for human resources management
38
2.3.3. Motivating employees and deepening their engagement
38
2.3.4. Working conditions that enhance
employee well-being and team performance
39
2.3.5. Supporting employees throughout their career
41
2.3.6. Compensation and benefits
44
2.3.7.
Diversity and equal opportunity policies
45
2.3.8. Social dialogue
47
2.4. SOCIAL RESPONSIBILITY COMMITMENTS
48
2.4.1. Responsibility to guests
48
2.4.2. Responsibilities to suppliers and contractors
54
2.4.3. Protecting children from abuse
57
2.4.4. Demonstrating Accor corporate citizenship with Solidarity Accor
58
2.5. ENVIRONMENTAL COMMITMENTS
61
2.5.1. Environmental management
61
2.5.2. Energy and climate change
62
2.5.3. Water
66
2.5.4. Local environmental impacts
68
2.5.5. Waste
70
2.6. MEASURING AND ASSESSING PERFORMANCE
72
2.6.1. CSR indices and standards
72
2.6.2. Awards and recognition
72
2.6.3. Methodological review
73
2.6.4. IndicatorTables
79
2.7. INDEPENDENT VERIFIER’S REPORT
ON CONSOLIDATED SOCIAL, ENVIRONMENTAL
AND SOCIETAL INFORMATION PRESENTED
IN THE MANAGEMENT REPORT
86
Corporate
RESPONSIBILITY
Registration Document 2014
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