Commitments to employees
Preventing work-related risks
In a number of host countries, Health and Safety Committees
ensure compliance with the local legislation by assessing the risks
associated with each hotel, department or position.
These assessments can cover potential risks to the Group:
short-term: handling sharp objects in kitchens or technical facilities;
polishing food service glasses; infrastructure-related accidents
(falls, blows, etc.); handling chemicals in the laundry; welding
accidents in technical facilities;
medium-term: psychosocial risks;
long-term: musculoskeletal disorders.
Employees, particularly when on temporary or long-termassignments
in a given country or region, may consult regularly updated security
and health advisories on the Security and Safety Intranet site.
Preventing musculoskeletal disorders
A large number of training modules are offered by Académie Accor
campuses worldwide to teach employees the postures and practices
necessary to prevent musculoskeletal disorders. Often provided as
part of the induction process, the modules are adapted to suit the
specific needs of kitchen, technical services and housekeeping staff.
Preventive measures are being implemented and an ergonomist is
systematically involved in the furniture design process. In France, for
example, the Levly
hydraulic bed-lifting system has been introduced
to improve the working conditions of housekeeping staff. By raising
the mattress to waist level, these ergonomic beds attenuate the
risk of joint injuries. Since 2007, the Integrating the Disabled Project
(MIPH) has subsidized the installation of 10,700 Levly
in France. The initiative is also being deployed in other countries,
such as the United Kingdom, Belgium, Bulgaria, Ghana, Italy, the
Netherlands, Poland and Spain. In another example, the ibis Sweet
Bed’s three-part structure (box springs, mattress and topper) makes
it easier for housekeepers to make the bed, because the bedding is
tucked into the topper, which is up to 20 cm higher than a standard
mattress and weighs around a third less (10.7 kg
32 kg for a conventional 160 x 200 cm mattress).
Among the respondents to the qualitative reporting procedure, 57.2%
of employees had access to special training in ergonomics (note
that nine hotels failed to answer this question, which corresponds to
90% of the hotels covered by the quantitative reporting procedure).
Percentage of employees with
access to special training in
ergonomics in 2014
Europe (excluding France
Middle East, Africa
At end-2014, Accor did not have any indicators to measure the
frequency of occupational illnesses. One of the main problems
for a broad-based multi-national like Accor lies in the fact that the
definition of an occupational illness under French legislation is not
applicable in every host country.
Preventing psychosocial risks
Various channels are used to prevent psychosocial risks, including
training modules, local hotlines and collective agreements on the
initiatives to be undertaken.
Workplace stress management training is regularly attended by
employees. In 2014 in France, for example, 294 employees (314 in
2013) participated in training modules on “Preventing and Managing
Workplace Stress”, “The Five Keys to Stress Management” and
“Understanding Stress and Achieving Serenity”.
Accor is committed to eliminating all forms of harassment from the
workplace, including bullying and sexual harassment. Complaints
against personnel must be reported to a senior manager or to the
Human Resources Manager/Director, while a different procedure
is followed for incidents involving guests. Hotlines have been set
up in Brazil, France and other countries.
Following a survey of psychosocial risks and an assessment
of the hardship of hospitality jobs, a three-year agreement on
health and working conditions in the French hotels business
was signed in September 2013. It comprises a large number of
measures to improveworking conditions, including systematically
involving an ergonomist in any major premises design or
redesign project; redesigning workstations based on a list of
practical recommendations; conducting regular opinion surveys;
paying careful attention to aligning hotel employee schedules
to demand; and training in postures and practices, especially
for employees whose job involves particularly demanding
physical activity. Other measures concerned raising night
workers’ awareness, diversifying tasks, retaining employees
and supporting employees nearing retirement.
Health and working conditions agreement signed
in the French hotels business
Registration Document 2014