Measuring and assessing performance
In Switzerland, local legislation requires that the figure for accidents
at work include all accidents during the year, regardless of whether
or not they are work-related. The lost-time injury rate indicator is
biased by this local factor.
Hours worked are counted differently in different countries, and
by different systems: payroll scheduling, manual data consolidated
subsequently, or annual reporting system.These differences mean
this item is not totally reliable.
incident severity rate
is calculated as the number of injury-related
absences divided by the number of hours worked multiplied by a
The incident severity rate is calculated according to the number of
absences related to workplace or commuting accidents. This item
is reported separately for the first time in 2014; in coming years,
work will be done on improving data consistency here.
Fatal workplace accidents
are included in the number of lost-time
incidents. An accident is considered fatal if the employee dies within
365 days following the incident.
From 2014, training is measured in number of hours. Accor believes
that this is the most appropriate calculation method in light of the
new training methods used by the Group.The
number of training
reported includes courses conducted by Académie Accor,
Accor managers and contract service providers for hotels and
The number of hours’ training is counted differently by different
In addition, some training provided in hotels is omitted from
group reporting in countries where centralized systems are used;
training-specific information systems do not track job take-up
training or non-brand-program training provided by management
using specialist equipment provided by Académie Accor.
For the number of employees having attended at least one
each trainee is counted once, even if he or she
attended several courses during the reporting period. However,
because people are often counted every time they attend a course,
this tends to over-estimate the total number.
The breakdown of training hours by job category was discontinued
in 2014.The complexity entailed by this breakdown tended to impair
Qualitative reporting is requested of themembers of the international
HR network involved in quantitative reporting. In 2014, qualitative
reporting covered 1,764 hotels, which corresponds to 93% of the
quantitative reporting scope (in number of hotels).
Quantitative reporting is carried out using an online survey system,
and covers five subjects: labor relations dialogue, compensation,
health and safety, local communities, and human and labor rights.
Hotel General Managers
from internal promotion
The figure for the number of hotel General Managers in this position
as a result of internal promotion is an instantaneous figure on
December 31, 2014. It comes from declarations made by members
of the international HR network involved in quantitative reporting.
Data collection covered 69% of owned, leased and managed hotels
in the Accor Group on December 31, 2014.
Reporting scope and frequency
The Charter 21 indicators cover all of the owned, leased, managed
and franchised hotels, except for:
hotels that joined the Accor network after September 15 of the
hotels that were no longer part of the Accor network as of
December 31 of the reporting year;
Thalassa sea and spa facilities, whose data are often reported
with their host hotel’s;
hotels that were closed for renovation or other reasons during
the reporting period or that suffered an exceptional event, such
as a flood or an earthquake, that disrupted their operations during
the reporting period;
the Adagio Aparthotels, which do not apply the Accor Charter 21
and are consolidated by Pierre et Vacances SA.
Charter 21 indicators are reported annually.
Charter 21 data are reported by the hotels concerned. Results
are expressed as a percentage comparing the number of hotels
implementing a given action to the total number of hotels applying
Charter 21. Some actions apply only to hotels equipped with
special facilities, such as a restaurant or laundry. In this case, the
percentage of hotels is calculated based solely on the total number
of hotels concerned.
Data collection and control
Hotels enter Charter 21 data annually and validate them in the OPEN
application. The data then go through four checks:
the person in charge of reporting at the hotel uses the Charter
21 Guide to check that the actions in question have effectively
been carried through;
the Charter 21 reporting office for the country tracks the progress
of reporting and checks compliance with deadlines, fit with
definitions, and data consistency;
the corporate Charter 21 reporting officer consolidates and
checks the data;
quality audits are performed every year in the hotels, covering
the ten actions corresponding to the Charter’s Bronze level.
Registration Document 2014