2014 Registration Document and Annual Financial Report - page 84

Corporate responsibility
Measuring and assessing performance
2
Indicators
Indicators
Scope of
reporting
2013
2014
% change
at comparable scope
of reporting
Owned,
leased and
managed
hotels
Owned,
leased,
managed and
franchised
hotels
Owned,
leased and
managed
hotels
Owned,
leased,
managed and
franchised
hotels
Owned,
leased
and
managed
hotels
Owned,
leased,
managed and
franchised
hotels
SOCIAL RESPONSIBILITY COMMITMENTS
Support for and engagement in local communities
Hotels active in protecting children
from abuse
54% 44% 58% 48% +1% +3%
Number of employees trained
in preventing child sex tourism
29,499
employees
31,689
employees
31,842
employees
34,709
employees
+6% +9%
Hotels displaying customer
awareness campaigns
24% 18% 26% 19% +2% +2%
Guest responsibility
Hotels offering balanced meals
97% 96% 98% 97% +1% +4%
Hotels using eco-friendly cleaning
products
97% 95% 99% 96% +2% +4%
Hotels using eco-friendly gardening
products
76% 72% 72% 71% -2%
0%
Sustainable procurement
% of purchasing contracts in
compliance with Procurement
Charter 21
ND
68%
ND
80% N/A
N/A
Number of third-party supplier
audits performed over the past
three years
ND
248
ND
382
N/A
+54%
Hotels purchasing and promoting
local food products
84% 81% 91% 87% +7% +8%
Hotels serving fair trade products
or products from sustainable farms
63% 66% 64% 67% +4% +5%
ENVIRONMENTAL COMMITMENTS
Environmental management
ISO 14001-certified hotels
(1)
678
900
826
1,149 +29% +29%
Hotels using dispensers
or eco-responsible packaging
for bathroom products
(
e.g.
flooring, wall paint, bedding,
complimentary products)
40% 38% 47% 46% +15% +22%
Hotels using dispensers
or eco-responsible packaging
for bathroom products
60% 61% 66% 71% +10% +18%
(1) Excluding the economy and budget segment.
Registration Document 2014
82
1...,74,75,76,77,78,79,80,81,82,83 85,86,87,88,89,90,91,92,93,94,...332
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